Mondou

To assist the client in the repatriation, management, evolution and support of its ecommerce platform.

Service offered

IT outsourcing services for software development in a hybrid delivery mode.

Methodologie

Kanban

Technologies

Orckestra Commerce Cloud .NET omnichannel ecommerce platform entirely in Azure

Business requirements

After outsourcing the management and support of its omnichannel e-commerce platform, Mondou wanted to switch to a more individualized service, based on increased collaboration, which would allow it to better track the evolution of its platform. Mondou therefore sought more flexibility from its potential supplier for the development, modification or evolution of its platform as well as more services and an increased presence.

Solution

LT Plus, a division of Logient, hired two developers to work on premise with Mondou’s teams and spend the remainder of their time at LT Plus to receive support from quality assurance analysts and have access to the expertise of a Scrum Master and a Team Lead. LT Plus uses the Kanban methodology to maximize the efficiency and effectiveness of this hybrid team.

Result

Mondou’s IT team in and LT Plus' resources team jointly manage the Orckestra Commerce Cloud eCommerce platform and its evolution. As desired by the company, LT Plus' on-site resources spend a few days a week at the client’s offices for proximity and to maintain a healthy working relationship. Their presence and availability are useful when it comes to making changes and speeding up problem solving efforts.

Customer benefits

  • Reduction of the time required for the management, evolution and support of the platform
  • Investment in the sustainability of the company and its technologies as well as in Mondou’s long-term growth
  • Accelerate modifications and problem solving
  • Reduction of the operating costs
  • Better team velocity
  • Better level of autonomy for the management and evolution of the platform

About Mondou

A family-owned business established in Quebec since 1938, Mondou is recognized as the the Quebec leader in retail and services of pet health and well-being products, accessories and services. The company has over 65 branches across Quebec in addition to a major distribution center.